Pro Putt Systems a Division of East Coast Synthetic Turf, LLC/Return Policy
Pro Putt Systems a Division of East Coast Synthetic Turf, LLC will warranty all parts from manufacturer’s defects in workmanship, fading, unnatural wear for 10 years (Turf) and for 5 years (Panels & Accessories). Pursuant to manufacturer warranties.
Chipping and Hitting Turf Warranty: 1 year (12 months). Includes turf only chipping pads, hitting mats and multi-surface chipping pads with base.
Ordering and Shipping Information
Free Shipping is applicable for Continental US shipments only. We will accept orders outside the US, however, additional shipping rates do apply. Receiver is responsible for all taxes, VATs and duties.
North Carolina Tax: We charge a 7.25% sales tax to orders shipping to North Carolina.
Orders Outside the US: For shipping quote outside contiguous U.S. please fill out contact form on Contact Page – Please Include Exact Shipping Address.
European Customers Please Visit HERE
Many countries handle VAT, Duties and Import Taxes differently and it is impossible to mention all scenarios here. When you process your order, you will not be charged the additional shipping fees. However, within 10 days we will notify you of the additional Shipping by email. You will then have 48 hours to choose to pay those additional fees via a special checkout button we provide.
IF YOU DO NOT pay those additional International Charges, your credit card will be credited back MINUS a 6% fee for credit card processing charges and our time to research and quote your International Shipping charges.
Cancellations and Returns
US orders only- If a customer cancels an order prior to shipment, there will be a 2.9% fee (Visa/MC) or 3.9% fee (Amex) for processing the credit card transaction.
If a customer chooses to return a Pro Putt Systems product for any reason other than damage or poor workmanship, there will be a 15% restocking fee, due to the fact that the product will need to be unpacked, re-packed and inventoried.
*CUSTOM ORDER PUTTING GREEN ORDERS MUST BE CANCELLED WITHIN 24 HOURS OF PROCESSING PAYMENT, BEYOND 24 HOURS, CANCELLATION IS NOT POSSIBLE*
All returns must occur within 30 days from the date of purchase. It will be the responsibility of the customer to return the goods back to PRO PUTT SYSTEMS A DIVISION OF EAST COAST SYNTHETIC TURF, LLC at his or her expense. All goods must be returned in like new condition. Parts that are not returned in like new condition will not be credited back to the customer.
If packaging is received damaged during shipping, it is the responsibility of the customer to have the truck driver make note of these damages at the time of delivery in order for PRO PUTT SYSTEMS A DIVISION OF EAST COAST SYNTHETIC TURF, LLC to file a damage claim. Shipments that are not reported to have arrived damaged are the responsibility of the customer. PRO PUTT SYSTEMS A DIVISION OF EAST COAST SYNTHETIC TURF, LLC will not be allowed to file a claim if damage was not reported at the time of delivery and will not replace these parts.
If damaged boxes are noted at the time of delivery, and the product inside is damaged, PRO PUTT SYSTEMS A DIVISION OF EAST COAST SYNTHETIC TURF, LLC will replace those parts at our expense.
Any missing boxes must be noted with the shipping company upon delivery. It is the responsibility of the customer NOT to sign off on a bill of lading prior to inventorying the number of boxes received as compared to the shipping records. PRO PUTT SYSTEMS A DIVISION OF EAST COAST SYNTHETIC TURF, LLC will not be responsible for replacing missing freight that was not reported at the time of delivery.
Products do occasionally get lost and damaged by the freight companies. Your cooperation in this matter will help us keep our freight costs and inventory losses down by holding the freight companies accountable for their errors. In turn, this will help hold down our product costs.
Patrick McNamara Pro Putt Systems a Division of East Coast Synthetic Turf, LLC